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Terms & Conditions

Hotel Kamtengo
Last Updated: [07/09/2026]
Website: hotelkamtengo.com

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1. Introduction
Welcome to the Hotel Kamtengo website. These Terms and Conditions govern your use of our website and services.

By accessing or using this website, making a booking, or using any of our services, you agree to be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

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2. About Hotel Kamtengo
Hotel Kamtengo is a boutique hotel offering affordable luxury accommodation in Victoria Falls, Zimbabwe.

Contact Information:
Hotel Kamtengo
799 Aerodrome, Victoria Falls, Zimbabwe
Email: reservations@hotelkamtengo.com
Phone: +263 781002321

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3. Use of the Website
By using this website, you agree:

  • To use the website for lawful purposes only

  • Not to misuse or interfere with the website

  • Not to attempt unauthorized access to systems

  • Not to use the website for fraudulent bookings

  • To provide accurate information when making inquiries or bookings

We reserve the right to restrict or terminate access if misuse is detected.

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4. Bookings

4.1 Booking Requests
Bookings made through the website are considered requests and are only confirmed once you receive written confirmation from Hotel Kamtengo.

4.2 Booking Information
You agree to provide accurate details including:

  • Full name

  • Contact information

  • Stay dates

  • Number of guests

  • Special requests

Incorrect information may result in booking cancellation.

 

5. Payments

5.1 Deposits
A deposit may be required to secure your booking. Bookings are not confirmed until payment is received.

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5.2 Payment Methods
We may accept payments via:

  • Bank transfer

  • Card payments

  • Online payment platforms

  • Cash payments (where applicable)

Payment instructions will be provided after booking confirmation.

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5.3 Outstanding Balances
Full payment may be required before arrival.

Failure to complete payment may result in cancellation.

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6. Pricing

 All prices are quoted in USD unless otherwise stated.

 Prices may change without notice but confirmed bookings will not be affected.

 Prices may include:

  • Accommodation

  • Selected amenities

  • Prices typically exclude:

  • Activities

  • Transfers

  • Meals (unless specified)

  • Park fees

  • Personal expenses

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 7. Cancellations

7.1 Guest Cancellations

Cancellation policies will be communicated at the time of booking.

Deposits may be:

  • Non-refundable

  • Partially refundable

  • Transferable to another date

Depending on the booking terms.

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7.2 No Shows
Failure to arrive without notice may result in full booking charges.

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8. Changes to Bookings

We will do our best to accommodate booking changes, but changes are not guaranteed.

Changes may include:

  • Date changes

  • Room changes

  • Guest number changes

Additional charges may apply.

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9. Check-In and Check-Out

  • Check-in: From 2:00 PM

  • Check-out: By 10:00 AM

Early check-in or late check-out may be available upon request. Additional charges may apply.

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10. Guest Responsibilities
Guests agree:

  • To respect hotel property

  • To respect other guests

  • To follow hotel rules

  • To supervise children

  • To behave responsibly

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The Hotel Kamtengo reserves the right to remove guests for:

  • Dangerous behavior

  • Illegal activities

  • Property damage

  • Disturbances

No refunds will be provided in these cases.

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11. Damages

Guests are responsible for any damages caused during their stay.

Charges may apply for:

  • Broken items

  • Missing items

  • Excessive cleaning

  • Property damage

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12. Activities and Excursions

The Hotel Kamtengo may assist in arranging activities such as:

  • Safari tours

  • River cruises

  • Guided tours

  • Adventure activities

These activities may be operated by third parties.

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Hotel Kamtengo is not responsible for:

  • Injuries

  • Delays

  • Weather disruptions

  • Operator cancellations

  • Losses during activities

Guests participate at their own risk.

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13. Travel Insurance

Guests are strongly encouraged to obtain travel insurance.

Insurance should cover:

  • Cancellations

  • Medical expenses

  • Activities

  • Lost luggage

  • Travel delays

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14. Liability
To the fullest extent permitted by law, The Shrub Lodge is not liable for:

  • Loss of personal belongings

  • Injuries

  • Delays

  • Travel disruptions

  • Weather conditions

  • Third-party services

  • Theft or damage

Guests are responsible for their personal belongings.

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15. Force Majeure

We are not responsible for failure to provide services due to events beyond our control, including:

  • Natural disasters

  • Floods

  • Fires

  • War

  • Government restrictions

  • Pandemics

  • Power outages

  • Transport disruptions

Bookings may be rescheduled where possible.

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16. Website Content

All content on this website is owned by Hotel Kamtengo unless stated otherwise.

This includes:

  • Images

  • Text

  • Logos

  • Designs

Content may not be copied or used without permission.

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17. Privacy
Use of this website is also governed by our Privacy Policy.

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18. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for their content or policies.

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19. Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Updates will be posted on this page.

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20. Governing Law

These Terms and Conditions are governed by the laws of Zimbabwe.

Any disputes shall be handled in Zimbabwe.

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21. Contact Information
For any questions regarding these Terms and Conditions, please contact:

Hotel Kamtengo
799 Aerodrome, Victoria Falls, Zimbabwe
Email: reservations@hotelkamtengo.com
Phone: +263 781002321

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