Privacy Policy

Hotel Kamtengo

Last Updated:[07/09/2026]

1. Introduction

Welcome to Hotel Kamtengo. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner, in

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: hotelkamtengo.com

By using our website or services, you agree to the terms of this Privacy Policy.

2. About Us
Hotel Kamtengo is a boutique hotel located in Victoria Falls, Zimbabwe, offering comfortable accommodation and a relaxed stay for travelers.

Contact Details:
Hotel Kamtengo
799 Aerodrome
Victoria Falls, Zimbabwe

Email: reservations@hotelkamtengo.com
Phone: +263 781002321

If you have any questions about this Privacy Policy, please contact us using the details above.

3. Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide
When you interact with our website, we may collect:

Full name
Email address
Phone number
Booking details
Stay dates
Special requests
Messages sent through contact forms

This information is typically collected when you:

Make a booking inquiry
Contact us through the website
Request information
Subscribe to updates

3.2 Automatically Collected Information
When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Date and time of visits
Website usage data

This helps us improve website performance and user experience.

4. How We Use Your Information
We use your information to:

Process bookings and inquiries
Communicate with you
Confirm reservations
Provide customer service
Improve our website
Send booking confirmations
Maintain security
Comply with legal requirements

5. Legal Basis for Processing
We process your information based on:

Your consent
Booking and service agreements
Legitimate business interests
Legal obligations

6. Sharing Your Information
We may share your information with:

Service Providers

Booking and reservation systems
Payment processors
Email providers
IT support services

We only share the information necessary to provide our services.

7. Data Storage and Security
We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, disclosure, and alteration.

Security measures may include:

Secure email systems
Password protection
Limited staff access
Secure booking platforms

8. Data Retention
We retain personal information only as long as necessary to:

Fulfill bookings
Provide services
Meet legal requirements
Resolve disputes

After this period, your data may be deleted or anonymized.

9. Cookies and Tracking
Our website may use cookies to:

Improve website performance
Remember preferences
Analyze traffic
Enhance user experience

Cookies are small files stored on your device. You can disable cookies through your browser settings.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

11. International Visitors
As a hotel serving international guests visiting Victoria Falls, your information may be processed in Zimbabwe or other countries where our service providers operate.

By using our services, you consent to this transfer of information.

12. Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Request deletion, where applicable
Object to processing
Withdraw consent at any time, where processing is based on consent

To exercise these rights, contact us at:

reservations@hotelkamtengo.com

13. Children's Privacy
Our services are not directed toward children without parental supervision. We do not knowingly collect personal information from children without consent. If you believe a child has provided personal data, please contact us.

14. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

15. Contact Us
If you have any questions about this Privacy Policy, you may contact us:

Hotel Kamtengo
799 Aerodrome, Victoria Falls, Zimbabwe
Email: reservations@hotelkamtengo.com
Phone: +263 781002321